At Java Foods, your satisfaction is our priority. Please review our refund and return policy to understand your rights and responsibilities regarding returns, exchanges, and refunds.
1. Eligibility for Returns
You may return eligible products within 7 days of delivery, provided:
Items are unused, unopened, and in their original packaging.
Used, opened, or damaged products (unless damaged during delivery) are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
Perishable goods, such as food items with a short shelf life, once opened.
Custom or personalized orders.
3. Damaged or Incorrect Items
If you receive an incorrect or damaged item, please:
Contact us within 24 hours of delivery.
Provide clear photos of the item and packaging to support your claim.
After verification, we will offer one of the following:
A replacement product
Store credit
A full refund
4. Refund Process
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original method of payment within 7–10 business days.
5. Shipping Costs
Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or damaged item).
Original shipping charges are non-refundable.
6. Order Cancellations
You may cancel your order within 12 hours of placement if it has not yet been processed or shipped.
To request a cancellation, please contact us promptly.
7. Contact Us
For any inquiries related to returns, refunds, or cancellations, reach out to us at: